Politique de remboursement

Refund & Withdrawal Policy

This refund policy is governed by §3 of our General Terms & Conditions (Allgemeine Geschäftsbedingungen). The 14-day right of withdrawal below is the statutory EU consumer-rights framework applied by Healthygarden GmbH.

 §3 Statutory Right of Withdrawal

Withdrawal Information / Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reasons. The withdrawal period shall be fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the goods.

To exercise your right of withdrawal, you must inform us (Healthygarden GmbH, Volksdorfer Weg 186, 22393 Hamburg, +49 (0) 40 639 1889 0, hello@omura.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory.

 

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

 

Cancellation Policy / Right of Withdrawal

You have the right to withdraw from this contract within a period of fourteen days without the need to provide any justification or reasons. The withdrawal period is fourteen days starting from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (Healthygarden GmbH, Volksdorfer Weg 186, 22393 Hamburg, +49 (0) 40 639 1889 0, hello@omura.com) by means of a clear statement (e.g., a letter sent by post, fax, or email) about your decision to withdraw from this contract. You may use the attached model withdrawal form, although it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification exercising the right of withdrawal before the withdrawal period expires.

 

Consequences of revocation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the one offered by us, the most economical standard delivery), immediately and no later than within fourteen days from the day on which we receive notice of your contract revocation. We will use the same means of payment for this reimbursement as you used in the original transaction unless you expressly agreed otherwise. Under no circumstances will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier point in time. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods back before the expiry of the fourteen-day period. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

Cancellation Form

If you want to cancel the contract, please fill out this form and send it back to Healthygarden GmbH, Volksdorfer Weg 186, +49 (0) 40 639 1889 0, hello@omura.com:

I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ().

Ordered on ()/received on ()

Name of the consumer(s)

Address of the consumer(s)

Consumer(s)' signature (only if this form is notified on paper)

Date:

 

For the full terms of sale (delivery, payment, warranty, dispute resolution), see our Terms of Service. For shipping rates and timelines, see our Shipping Policy.